Privacy Policy

Last Updated: January 2026

Nemo VPN (“we,” “our,” or “us”) provides a secure and private browsing experience. This policy explains how we manage your data when you create an account to access our premium features.

1. The Core: No-Logs Policy

We operate a strict No-Logs policy. When you use our VPN:

We do not log your browsing history, traffic destination, or data content.
We do not store your IP address or connection timestamps.
Your online activity remains anonymous and private.

2. Information We Collect

To provide our premium login-based services, we collect limited personal data:

Account Information: Your email address and a password (encrypted) created during registration. This is used to authenticate your access to premium servers and provide an ad-free experience.
Support Data: If you use our Live Chat Support, we may collect the contents of your messages and any attachments to resolve your technical issues.
Payment Data: All premium upgrades are processed through Google Play Billing. We do not store or process your credit card numbers on our own servers.
Device Identifiers: We may collect your Android ID to ensure license compliance and prevent account sharing/abuse.

3. Use of VpnService

Nemo VPN uses the Android VpnService to create a secure, encrypted tunnel.

Purpose: To provide core VPN functionality.
Privacy: No personal data is collected or shared through the VPN service.

4. Third-Party Services

Google AdMob: Used to serve ads to free-tier users.
Firebase Analytics: Used to monitor app performance and crash reports (anonymized).
Customer Support Tools: We use third-party tools to facilitate Live Chat.

5. Data Deletion & Retention

We keep your account data as long as your account is active.

Account Deletion: You can request to delete your account and all associated personal data at any time through the app settings or by contacting our support. Once deleted, this action is permanent.